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    监制:Yoko Pang

    27/05/2023
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    Producer: Leslie NG

    Excellence in Partnership Award (Bronze Prize)
    FEHD Skylight Market
    Architectural Services Department, Environment and Ecology Bureau, Food and Environmental Hygiene Department, Leisure and Cultural Services Department
    • Architectural Services Department, Environment and Ecology Bureau, Food and Environmental Нуgiene Department, and Leisure and Cultural Services Department removed the barriers of traditional limitations and worked together to build the FEHD Skylight Market for the residents of Tin Shui Wai in just one year, and improve the lives of the residents.
    • With 36 fixed stalls and 4 temporary stalls, the FEHD Skylight Market offers 40 stalls in total. The most special feature is that the design focused on natural ventilation and lighting. The high head room central corridor with opening on its two sides allow daylight to enter the market. Not only can it reduce energy consumption of lighting, but it can also block direct sunlight for better comfort of users.

    Innovation and Technology Award (Best Stakeholder Collaboration) (Gold Prize)

    E&M InnoPortal
    Electrical and Mechanical Services Department
    • In order to comply with the innovation and technology development of Hong Kong, the Electrical and Mechanical Services Department (EMSD) officially launched an “E&M InnoPortal” in June 2018. It is hoped that the InnoPortal can facilitate the matching of the wishes of government departments and public organisations, with universities and start-ups. It is also hoped that the EMSD Headquarters will be used as a testing ground so that trials of successfully matched projects can be conducted on-site at the EMSD Headquarters Building.
    • The platform will also comply with the six major areas in the smart city blueprint, to support smart city development and achieve carbon neutrality, which is beneficial to the public.

    Innovation and Technology Award (Best Citizen-centric Innovation) (Gold Prize)

    Connecting the Globe with Advanced Technology: Next Generation Electronic Passport System
    Immigration Department
    • Immigration Department’s next generation electronic passport system uses the latest counterfeit prevention measures, and advanced technologies including AI (artificial intelligence) in the processing of passport applications. Around 80% of the passport applications can be processed automatically and the time, effort and cost savings are very substantial. Over 700,000 passports have been issued under this new system, and the self-service kiosks for application and pickup of passports are well received by the community. It is an excellent example for the progressive use of technologies in the government sector. This system has drawn international attention as a prime model for passport issuance.

    Innovation and Technology Award (Best Use of Technology) (Gold Prize)

    Licence to Clean - Robot, Wisdom and Combat
    Environmental Protection Department
    • The Environmental Protection Department (EPD) adopts an innovative intelligent enforcement strategy, develops digitalised environmental enforcement, and uses innovative technology to assist in enforcement. It strives for innovation, actively conducts environmental protection research, and uses AI, 5G technology and robots to develop various mobile applications. It also uses big data, sets up task forces and uses various new scientific research products to implement targeted enforcement. Moreover, EPD collaborates with different stakeholders to combine technology and people for more effective enforcement actions. After accumulating the experience, EPD will extend and introduce the technology to various stakeholders, and work together to combat illegal crimes.


    集数

    EPISODES
    • Outstanding Civil Servants.Walking with the Public Episode 3

      Outstanding Civil Servants.Walking with the Public Episode 3

      Producer: Leslie NG

      Excellence in Partnership Award (Bronze Prize)
      FEHD Skylight Market
      Architectural Services Department, Environment and Ecology Bureau, Food and Environmental Hygiene Department, Leisure and Cultural Services Department
      • Architectural Services Department, Environment and Ecology Bureau, Food and Environmental Нуgiene Department, and Leisure and Cultural Services Department removed the barriers of traditional limitations and worked together to build the FEHD Skylight Market for the residents of Tin Shui Wai in just one year, and improve the lives of the residents.
      • With 36 fixed stalls and 4 temporary stalls, the FEHD Skylight Market offers 40 stalls in total. The most special feature is that the design focused on natural ventilation and lighting. The high head room central corridor with opening on its two sides allow daylight to enter the market. Not only can it reduce energy consumption of lighting, but it can also block direct sunlight for better comfort of users.

      Innovation and Technology Award (Best Stakeholder Collaboration) (Gold Prize)

      E&M InnoPortal
      Electrical and Mechanical Services Department
      • In order to comply with the innovation and technology development of Hong Kong, the Electrical and Mechanical Services Department (EMSD) officially launched an “E&M InnoPortal” in June 2018. It is hoped that the InnoPortal can facilitate the matching of the wishes of government departments and public organisations, with universities and start-ups. It is also hoped that the EMSD Headquarters will be used as a testing ground so that trials of successfully matched projects can be conducted on-site at the EMSD Headquarters Building.
      • The platform will also comply with the six major areas in the smart city blueprint, to support smart city development and achieve carbon neutrality, which is beneficial to the public.

      Innovation and Technology Award (Best Citizen-centric Innovation) (Gold Prize)

      Connecting the Globe with Advanced Technology: Next Generation Electronic Passport System
      Immigration Department
      • Immigration Department’s next generation electronic passport system uses the latest counterfeit prevention measures, and advanced technologies including AI (artificial intelligence) in the processing of passport applications. Around 80% of the passport applications can be processed automatically and the time, effort and cost savings are very substantial. Over 700,000 passports have been issued under this new system, and the self-service kiosks for application and pickup of passports are well received by the community. It is an excellent example for the progressive use of technologies in the government sector. This system has drawn international attention as a prime model for passport issuance.

      Innovation and Technology Award (Best Use of Technology) (Gold Prize)

      Licence to Clean - Robot, Wisdom and Combat
      Environmental Protection Department
      • The Environmental Protection Department (EPD) adopts an innovative intelligent enforcement strategy, develops digitalised environmental enforcement, and uses innovative technology to assist in enforcement. It strives for innovation, actively conducts environmental protection research, and uses AI, 5G technology and robots to develop various mobile applications. It also uses big data, sets up task forces and uses various new scientific research products to implement targeted enforcement. Moreover, EPD collaborates with different stakeholders to combine technology and people for more effective enforcement actions. After accumulating the experience, EPD will extend and introduce the technology to various stakeholders, and work together to combat illegal crimes.

      27/05/2023
    • Outstanding Civil Servants.Walking with the Public Episode 2

      Outstanding Civil Servants.Walking with the Public Episode 2

      Producer: Michelle TANG

      Excellence in Partnership Award (Silver Prize)
      Technological Innovation Boosting the Cemeteries and Crematoria Services
      Electrical and Mechanical Services Department, Food and Environmental Hygiene Department
      • The Electrical and Mechanical Services Department and the Food and Environmental Hygiene Department have been working closely, and taking every effort to improve the cremation services. The two departments have been preparing for the increase in demand for cremation services in the future. After collecting opinions from stakeholders, they have developed and launched a number of measures, including digitalising the cremation services application process, developing a management system for the cremation process to improve the process and collecting data for process optimisation, introducing artificial intelligence to save fuel, as well as trying out new designs in the columbarium to facilitate the public.
      • In addition, the two departments have made various flexible arrangements during the critical times in the fifth wave of the pandemic. Apart from fully utilising the resources and deploying their manpower, staff in the back office also stepped forward to assist in responding at the front line, demonstrating that civil servants will walk the extra mile when delivering their services.

      Excellence in Service Enhancement Award (Small Department Category) (Gold Prize)
      Hong Kong Observatory
      • Apart from providing daily weather reports to the public, the Hong Kong Observatory (the Observatory) has been improving its services over the years. Various languages have been added to the existing platforms, including Bahasa Indonesia, Vietnamese and Thai, so as to reach more users. In addition, the Observatory has launched a chatbot in which the public can enquire about various weather information. It does not only save the manpower for answering telephone enquiries, but also speeds up the handling of public enquiries.
      • Furthermore, the Observatory has been providing weather information using QR codes at hotspots of hiking routes, so as to facilitate hikers in getting the latest weather information of the routes nearby and planning a safe route. The Observatory also produces e-books, using technology to promote meteorological knowledge in an easily understandable manner, so as to make general knowledge in science more deeply rooted in people’s minds.

      Excellence in Team Collaboration Award (Internal Service) (Gold Prize)

      TechnoLand - We Build Our City, Turn Lines to Dreams
      Architectural Services Department
      • In response to the fact that traditional manual drafting is being gradually replaced by the the computer-aided Building Information Modelling (BIM), the Architectural Services Department has launched a special training programme “TechnoLand”, so as to enhance the Technical Officers’ (TO) skills in the application of BIM. The main vision of “TechnoLand” is collaborative innovation. Through changing the relationship between people and technology, communication between colleagues of different generations and specialties can be enhanced and synergy can be achieved. The programme has adopted various training strategies, including launching a mentorship scheme that brings young and senior TO together to encourage inter-generational learning, as well as building an e-Learning portal for the sharing of knowledge among colleagues of different ranks.

      Excellence in Team Collaboration Award (General Service) (Gold Prize)

      Rebuild with Innovation
      Highways Department
      • The Central Kowloon Route under construction will link up Yau Ma Tei and Kai Tak, and divert the existing traffic between Kowloon East and Kowloon West. Having regard to the requirements of the work, the demolition of the Yau Ma Tei Carpark Building started in 2021. The Highways Department, the department-in-charge for the demolition, has to maintain normal traffic on the Gascoigne Road Flyover while minimising the impact of the work on the users of the Building and the stakeholders. One of the challenges is the reprovisioning of the Yau Ma Tei Public Library in 3 months’ time.
      • Demolishing a building in a busy district is highly challenging and risky. The Highways Department introduced various technologies and devices for the demolition, aiming to safely construct a highly inter-connected and accessible truck road network for the public.

      Excellence in Team Collaboration Award (Specialised Service) (Gold Prize)

      "Let's T.A.L.K." Child Protection Campaign
      Hong Kong Police Force
      • “Let’s T.A.L.K.” is the child protection campaign initiated by the Hong Kong Police Force (HKPF), which provides one-stop information, so as to promote public awareness of child protection, with a hope that children can also learn to build their own safety net. Apart from providing information, the campaign also hopes to improve parent-child relationship through various activities, so as to reduce the number of child abuse cases. In addition, police officers always stand at the forefront when it comes to the investigation in child abuse cases. HKPF trained caring police officers and established the “Vulnerable Witness Support Cadre”, so as to facilitate the statement-taking with children victims.
      • In order to help the victims in child abuse cases, multi-disciplinary collaboration is essential. Forensic medicine practitioners, psychologists, social workers and the Department of Justice, etc. have to work together. With the Campaign, HKPF promotes awareness on child abuse, and gathers talents and resources to help the victims overcome their difficult times.


      20/05/2023
    • Outstanding Civil Servants.Walking with the Public Episode 1

      Outstanding Civil Servants.Walking with the Public Episode 1

      Producer: Leslie NG

      Excellence in Partnership Award (Gold Prize)
      Together We Build
      Health Bureau, Development Bureau, Architectural Services Department, Buildings Department, Civil Aid Service, Civil Aviation Department, Civil Engineering and Development Department, Customs and Excise Department, Department of Health, Drainage Services Department, Electrical and Mechanical Services Department, Environmental Protection Department, Hong Kong Fire Services Department, Hong Kong Police Force, Lands Department, Leisure and Cultural Services Department, Tourism Commission, Transport Department, Water Supplies Department
      • In the beginning of the COVID-19 pandemic, there was a serious shortage of anti-pandemic facilities so the Government immediately began to plan the construction of quarantine facilities at various places. The Health Bureau worked alongside 18 bureaux and departments in a concerted effort so that the facilities could be completed successfully within a short period of time to help combat the pandemic.

      Excellence in Service Enhancement Award (Large Department Category) (Gold Prize)
      Electrical and Mechanical Services Department
      • The Electrical and Mechanical Services Trading Fund fosters a new organisation culture of agility, innovation and collaboration to nurture an excellent team acquainted with specialised and future technology. It offers innovative solutions to clients and promotes electrical and mechanical digitisation for enhanced efficiency and quality of public services.

      Excellence in Team Collaboration Award (Management of Crisis) (Gold Prize)
      Conversion of Chun Yeung Estate into a Quarantine Centre and the Subsequent Reinstatement
      Housing Department
      • In the beginning of the COVID-19 pandemic when Hong Kong was short of quarantine facilities, the Housing Department (HD) undertook a special and confidential mission during the Chinese New Year to convert the unoccupied Chun Yeung Estate into a quarantine centre within a short period of time. Time constraints, the lack of similar conversion experience, anger of people waiting to move in and possible harassment arising from social events, all posed pressure on the HD staff. Yet, they pressed ahead with a people-centred attitude and tackled various problems, making the completion of the conversion works possible in 12 days.


      Excellence in Team Collaboration Award (Regulatory Service) (Gold Prize)
      The Digital Log-books for Lifts and Escalators
      Electrical and Mechanical Services Department
      • Log-books have always been in paper form since 1987. As rapid technological advancement continues, the public and the trade have become used to handling everyday matters with digital tools. Cloud technology, blockchain, and other digital technologies are becoming popular. To capitalise on digital technology for the convenience of the public and the trade, the Electrical and Mechanical Services Department has replaced the conventional paperbound log-books with the Digital Log-books for Lifts and Escalators that apply blockchain technology, in order to enhance the regulatory and operational effectiveness of lifts and escalators.


      13/05/2023